privacy notice

The controller responsible for personal data processed through this website is:

This notice applies to personal information processed through the Create Connection website and through direct enquiries arising from it.

Create Connection is based in Switzerland and processes personal information principally in accordance with the Swiss Federal Act on Data Protection and its implementing ordinance. Other data-protection laws may apply in particular circumstances, depending on where a person is located and how services are provided.

Information you provide

The enquiry form on this website currently asks for:

• Name
• Work email address
• Organisation
• Area of interest
• Message
• Consent to store the enquiry details in order to respond

You may also share information voluntarily through subsequent email, telephone calls, meetings or other business communication.

Please do not include confidential employee information, health information or other sensitive personal information in the website enquiry form.

Technical information

Some technical data may be generated automatically by the hosting infrastructure in order to deliver, secure and maintain the website. Depending on the hosting provider’s configuration, this can include:

• IP address
• Browser and device information
• Date and time of access
• Pages requested
• Referring website
• Security and diagnostic logs

Create Connection does not itself collect, analyse or store these technical records; they are handled by the hosting provider as part of operating the site.
Website hosting and technical log

This website is hosted using Lovable Cloud, provided by Lovable. When you visit the website, Lovable and its infrastructure providers may process technical information required to deliver and protect the site. This may include your IP address, browser and device information, requested pages, access times, and security or diagnostic information.

This information is used to operate the website, maintain security, prevent misuse and investigate technical problems. It is retained only for as long as required for these purposes or to meet applicable legal obligations. Deleted information may remain temporarily in secure backups, while anonymised and aggregated information may be retained for longer.

Where available, the website’s data-hosting region is set to Europe. Lovable may use contracted infrastructure providers to operate its services.

Domain services

The website’s domain registration and DNS records are managed through GoDaddy. GoDaddy does not host the website or receive information submitted through its enquiry form.

Cookies and similar technologies

This website does not set cookies, does not write information to your browser’s local or session storage, and does not use analytics, advertising or tracking identifiers. There is no embedded video, map, social feed, chat widget or scheduling tool on the site.

The only externally hosted resource loaded by the site is the web-font stylesheet and font files from Google Fonts (Google Ireland Limited / Google LLC). Requesting those files means your IP address and browser information are transmitted to Google’s servers, which may be located outside Switzerland. Google Fonts does not set cookies when serving fonts to this site.

Because the website uses only strictly necessary technologies, no cookie-consent banner or cookie-preference manager is provided. If analytics, marketing or embedded third-party media are added in future, this notice will be updated and a genuine consent control will be added first.

Note: if you are viewing this site inside a preview or editing environment, that environment may use its own cookies and scripts. Those are not part of the published Create Connection website.

Personal information may be used to:

• Respond to enquiries
• Arrange discovery conversations
• Assess whether Create Connection’s services may be suitable
• Prepare requested proposals or information
• Manage professional relationships and communications
• Operate, secure and improve the website
• Meet legal, regulatory, accounting or professional obligations
• Establish, exercise or defend legal claims where necessary

Information submitted through the enquiry form will not be added to a marketing mailing list unless the person separately chooses to subscribe.

Create Connection processes personal information when it is necessary to respond to a person’s request, consider or perform a professional engagement, operate the website, meet legal obligations, protect legitimate business and security interests, or where a person has given consent.

Where processing depends on consent, that consent may be withdrawn at any time in respect of future processing.

The enquiry form on this website is not currently connected to any sending or storage service. At present, completing the form validates your entries in your own browser and shows a confirmation message; the information is not transmitted to a server, is not stored in a database or CRM, is not emailed automatically, and is not inspected by a spam-prevention service. Nothing you type is retained once you close the page.

Until sending is enabled, please contact Create Connection directly using the details in this notice. If and when a form-processing, email or storage provider is connected, this section will be updated to name that provider, where submissions are stored, who can access them and whether processing takes place outside Switzerland. [CONFIRM FORM DELIVERY, EMAIL AND STORAGE PROVIDERS BEFORE ENABLING FORM SUBMISSION]

Where an enquiry does reach Susan Mackay, only she has access to it, and it is used solely to respond and to consider whether Create Connection’s services may be suitable.

Personal information is not sold, and it is not shared for advertising. The following categories of provider are involved in operating this website:

• Website hosting and delivery — the site is built and hosted on the Lovable platform, which serves pages through a global content-delivery network. The provider processes technical request data needed to deliver and secure the site.
• Web fonts — Google Fonts serves the typefaces used on the site, receiving the technical request data described above.
• Email and business correspondence — enquiries received by email are handled in Susan Mackay’s business email account. [CONFIRM EMAIL PROVIDER AND ITS PROCESSING LOCATION]
• Professional advisers — accountants or legal advisers, where necessary to meet legal, accounting or professional obligations.

No database, CRM, analytics service, scheduling service or newsletter service is currently connected to this website.

Providers may process information only for the relevant service and are subject to appropriate contractual and confidentiality obligations.

Because the website is delivered through a global content-delivery network and loads fonts from Google, technical request data may be processed in or accessed from countries outside Switzerland, including countries in the European Economic Area and the United States.

Switzerland recognises the European Economic Area as providing an adequate level of data protection. For transfers to countries without such recognition, providers are expected to rely on recognised safeguards such as standard contractual clauses with the appropriate Swiss adaptations. [CONFIRM THE EXACT HOSTING REGIONS, EMAIL PROVIDER LOCATION AND TRANSFER SAFEGUARDS WITH EACH PROVIDER BEFORE PUBLICATION]

Create Connection keeps personal information only for as long as it is reasonably needed for the purpose for which it was collected, to manage a professional relationship, and to meet applicable legal, accounting or professional obligations.

• Unsuccessful or preliminary enquiries: [CONFIRM RETENTION PERIOD]
• Client and contractual records: [CONFIRM RETENTION APPROACH]
• Technical and security logs: [CONFIRM PROVIDER RETENTION PERIOD]
• Consent records: [CONFIRM RETENTION APPROACH]

Information may be retained for longer where necessary to establish, exercise or defend legal claims.

Create Connection takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

The website is served over an encrypted connection (HTTPS). [CONFIRM ANY FURTHER MEASURES IN PLACE, SUCH AS DEVICE ENCRYPTION, ACCESS CONTROLS, BACKUPS OR MULTIFACTOR AUTHENTICATION, BEFORE DESCRIBING THEM HERE]

No method of transmission or storage can be guaranteed to be completely secure. Visitors should therefore avoid submitting confidential or sensitive information through the general enquiry form.

Subject to applicable law and any relevant exceptions, you may ask Create Connection for:

• Information about whether your personal data is being processed
• Access to your personal data
• Correction of inaccurate or incomplete information
• Deletion where continued retention is not required
• Restriction of, or objection to, particular processing where applicable
• Data portability where applicable
• Withdrawal of consent for future processing

To make a request, please contact info@createconnection.ch. It may be necessary to verify your identity before a request is completed, and some information may need to be kept where a legal, accounting or professional retention obligation applies.

You may also contact the Swiss Federal Data Protection and Information Commissioner for information about your data-protection rights: edoeb.admin.ch↗(opens in a new tab)

This website links to external services and publications, including LinkedIn, third-party publications and The Neurodiversity Coach. Those websites operate under their own privacy notices and controls.

These are ordinary text links. Simply displaying them does not transmit your information to the external website; that only happens if you choose to follow the link.

The Neurodiversity Coach is a separate website serving individuals and families. Visiting that site or submitting information there is governed by its own privacy notice.

Create Connection does not automatically transfer enquiry-form information to The Neurodiversity Coach. If Susan believes the separate practice may be more appropriate, information will be shared only with your knowledge and, where appropriate, your consent.

theneurodiversitycoach.ch↗(opens in a new tab)

This notice may be updated when the website, service providers or data-processing practices change. The current version and its date will be published on this page.